Warranty Policy

At RaquetteVille, we stand behind the quality of the products supplied by our brand partners. Warranty coverage applies strictly to manufacturing defects and is governed by each manufacturer’s official warranty policy.

RaquetteVille acts solely as an intermediary in the warranty process. All final determinations, approvals, repairs, or replacements are made exclusively by the manufacturer in accordance with their guidelines.

Warranty Process

If a product appears to have a manufacturing defect, it may be inspected in store. If the defect is evident and meets the manufacturer’s criteria, the product may be submitted for replacement.

If the defect is not clearly identifiable, the product will be sent to the manufacturer for formal evaluation. The manufacturer’s decision is final.

Warranty coverage begins on the original date of purchase and applies only to the original purchaser. Proof of purchase is required for all claims.

Customers must contact our Customer Service team prior to returning any product for warranty review.

General Exclusions

The following are not covered under warranty:

Normal wear and tear
Damage resulting from impact, misuse, abuse, negligence, or accidents
Premature wear due to intensive or competitive play
Improper storage, maintenance, or exposure to extreme temperatures
Cosmetic damage that does not affect performance
Products that have been altered, customized, restrung improperly, or modified

Warranty coverage is limited to the repair or replacement of the defective product and does not extend to consequential or incidental damages.

Product Specific Guidelines

Racquets

Racquets are covered by a one year limited manufacturer warranty against verified manufacturing defects.

Eligible defects may include structural cracks not caused by impact, composite delamination, or internal bonding failure.

Damage caused by hitting the ground, walls, fences, other racquets, or similar impact is not covered.

Shoes

Covered defects may include faulty stitching, glue separation, or defective eyelets determined to be manufacturing related.

Comfort issues, sole wear, abrasion, and premature wear from intensive play are excluded.

Strings

Strings carry a limited warranty against manufacturing defects only.

String breakage within 48 hours of purchase with no visible wear and a clean shear break may qualify for review.

Breakage due to heavy spin, frequent play, tension loss, improper installation, or exposure to extreme temperatures is not covered. String durability varies significantly based on playing style and conditions.

Clothing

Clothing is covered for verified manufacturing defects such as stitching failure or material defects, provided the item is unworn, unwashed, and in original condition.

Damage resulting from improper washing, drying, bleach, fabric softeners, ironing, or handling errors is excluded.

Balls, Bags, and Accessories

Manufacturing defects only.

Normal wear, pressure loss, cosmetic deterioration, and usage related damage are not covered.